Job Description

Company / Location Information

We are one of the leading manufacturers of water heating and water treatment technologies in the world. We are a $3.9 billion company with 150-year history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function

A. O. Smith is seeking a highly skilled and experienced individual to join our team as an Robotic Process Automation Lead. ​ In this role, you will be responsible for leading the deployment and maintenance of automation tools. Reporting to the Global Business Solutions team and working closely with stakeholders, you will play a key role in identifying, developing, and deploying the right business solutions to optimize workflow processes. ​ Your expertise and leadership will be crucial in driving the success of automation projects and ensuring their alignment with organizational needs and goals. ​ This position offers an opportunity to showcase your problem-solving abilities, technical proficiency, and in-depth understanding of A. O. Smith's end-to-end business processes and go-to-market strategy. ​ As an RPA Lead, you will have a direct impact on our organization's operations and growth in the rapidly evolving digital robotic landscape. ​

Responsibilities

• Lead the design, configuration, and maintenance of RPA scripts and workflows to automate tasks across various business functions. ​
• Make strategic decisions related to project architecture, technology stack, and implementation approaches.
• Supervise, mentor, and guide internal stakeholders and off-shore development resources, ensuring effective collaboration, knowledge sharing, and team performance.
• Collaborate with the Program Manager and business leadership to prioritize automation projects based on organizational needs, available resources, and team expertise. ​
• Analyze and map business processes to assess automation feasibility, identifying potential efficiencies or enhancements. ​
• Estimate project costs and benefits, identify necessary resources, and evaluate potential software vendors or tools, ensuring alignment with project requirements and budget constraints. ​
• Facilitate stakeholder engagement throughout the project lifecycle, ensuring buy-in and smooth progression between project phases from inception through to completion. ​
• Regularly monitor deployed automations to ensure optimal performance, making adjustments as necessary to maintain or improve efficiency. ​
• Actively seek and implement continuous improvement opportunities for existing automations. ​
• Lead the requirements gathering process, working closely with business users to understand their needs and translate them into detailed project designs and specifications. ​
• Coordinate functional testing to ensure automations meet defined objectives, and prepare User Acceptance Testing (UAT) plans, facilitating testing sessions with stakeholders to validate outcomes. ​

Role Specific Responsibilities

• Develop comprehensive training materials and provide ongoing support and training to business users to ensure effective adoption and usage of automation solutions. ​
• Prepare detailed go-live plans, ensuring a smooth transition of automations to the production environment, and manage any post-deployment issues or adjustments. ​
• Assess and confirm the value realization of automation initiatives, presenting data and insights on the effectiveness and impact of automations to stakeholders. ​
• Maintain thorough documentation for all automation projects, including design documents, process maps, and performance reports, ensuring knowledge is preserved and accessible for future reference. ​
• Ensure that all automations comply with relevant regulations and internal policies, especially concerning governance, data security, and privacy. ​
• Work closely with IT, data, and functional teams to ensure alignment and integration with broader systems and initiatives. ​

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline. ​
• 7+ years of hands-on RPA development experience, with a strong preference for experience within the UI Path environment, including proficiency with the Robotic Enterprise Framework, selectors, and Orchestrator. ​
• Deep understanding of RPA best practices and methodologies. ​
• Capable of designing complex automation solutions and troubleshooting at a detailed level.
• 4+ years of development experience with a mainstream programming language (e.g., C++, Python, etc. ​), ideally demonstrating significant contributions across at least three development projects. ​
• Experience in developing, maintaining, and troubleshooting complex SQL statements, with proven efficiency in handling large datasets. ​
• Knowledge in debugging, logging, error handling, and troubleshooting techniques. ​
• Demonstrated ability to work in a collaborative team environment and provide technical and project leadership to a development team. ​
• Previous experience in automating business processes within SAP or other ERP systems is highly desirable. ​
• UI Path Automation Developer Associate Certification is highly preferred. ​
• Strong interpersonal and communication skills for effective collaboration within the IT department and across business units. ​
• A natural curiosity and a keen interest in continuous learning and personal development. ​
• Experience with analytics, data science, AI, or process mining tools, such as Celonis, is considered a valuable asset. ​

Education

Bachelor's Degree in Information Technology Management or Related Field

Years of Experience

Minimum of 7 years of related work experience or training

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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