Fun with Flags! Legacy Business Hiring Full-Time Positions (San Antonio)
Dixie Flag and Banner Company is a family-owned and operated business that has been proudly producing and installing flags, banners, flagpoles, signage & decor for 65 years. We are looking for a punctual and dependable individual to work in our custom department as an inside sales associate selling high-quality custom flags and banners. We are committed to building an inclusive and diverse community where employees feel a sense of purpose and belonging and are valued for their contributions. Learn and grow! It is our mission to provide opportunities to our employees and their families. Dixie Flag has been recognized as a Legacy Business by the City of San Antonio Office of Historic Preservation for contributing to the history, culture, and authentic identity of San Antonio
Job Duties and Responsibilities
• Manage orders start to finish, from the development of the original design concept to ensuring the customer is happy with the final product they receive
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide assistance and information on products and services
• Actively seek out customers and opportunities
• Remain knowledgeable on products and services
• Meet and/or exceed individual and team sales goals
• Coordinate with other team members and departments to optimize the sales effort and ensure customer satisfaction
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Establish, develop, and maintain strong and productive business and customer relationships
• Answer phone, email, and walk-in customer inquiries
• Reach out to customer leads through cold calling
• Continuously improve through feedback
Qualifications and Experience
General knowledge of sales principles and customer service practices
• Computer competent with moderate understanding of MS Word, MS Excel, MS Outlook, emailing, electronic file management
• 1-2 years of customer service or sales experience
• High school diploma or equivalent required
Key Skills and Competencies
Highly self-motivated
• Wiliness to learn, grow, and excel
• Ability to work independently and as an important member of a team
• Ability to interact professionally with customers and coworkers
• Ability to perform under pressure and address complaints in a positive and timely manner
• Solid communication and interpersonal skills
• Problem analysis and problem solving skills
• Good organizational and time management skills
Benefits
• Medical, vision, dental, disability, and life insurance
• Six paid holidays and two weeks paid vacation
• Educational, networking, and professional development opportunities
• Comfortable work environment with a casual dress code
• Opportunity for advancement
Details and Compensation
• Full-time position with regular office hours (Monday-Friday 8:30am to 5:30pm) with opportunity for Saturday overtime hours
• Starting at $15+ hourly wage based on qualifications and experience.
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