Remote Help Desk Technician Job at Monroe Christian School, Milwaukee, WI

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  • Monroe Christian School
  • Milwaukee, WI

Job Description

Monroe Christian School in Milwaukee, WI is looking for one remote help desk technician to join our team. We are located on 3847 N 66th St. Our ideal candidate is a self-starter, ambitious, and reliable.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.

Responsibilities

  • Provide first-line IT support to end-users via phone, email, and chat.
  • Diagnose and resolve technical issues related to hardware, software, and networks.
  • Escalate complex issues to higher-level support teams or specialists when necessary.
  • Install and configure software, updates, and drivers remotely.
  • Maintain accurate records of issues and solutions in the ticketing system.
  • Educate users on troubleshooting steps, best practices, and IT policies.
  • Monitor system performance and proactively address potential problems.

Qualifications

  • Proven experience as a Help Desk Technician, IT Support Specialist, or similar role.
  • Strong knowledge of Windows, macOS, and basic networking concepts.
  • Familiarity with troubleshooting tools and remote desktop software.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to multitask and prioritize in a fast-paced, remote environment.
  • Reliable internet connection and a dedicated workspace.

Preferred Qualifications:

  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, etc.).
  • Experience with ticketing systems like Zendesk, ServiceNow, or Freshdesk.
  • Knowledge of cloud platforms like Microsoft 365 or Google Workspace.

We are looking forward to hearing from you.

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Job Tags

Remote job,

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