Job Description

Merkle is a data-driven, technology-enabled, global performance marketing agency with a 32-year track record of assisting the world's top brands in crafting personalized experiences at every phase of the customer life cycle. Fortune 1,000 companies and leading nonprofit organizations have collaborated with us to develop and optimize the value of their customer portfolios.

Job Description

We are looking for an experienced Product Owner to partner with our clients and own the delivery of their product roadmap.  You will be highly consultative, working directly with clients to define and prioritize their roadmap. You will need to understand the technologies being used, what their capabilities are and how they can be used to provide value back to our organization.  

 You are a critical thinker with a background in retail and an ability to own a solution from start to finish. You are a self starter and a highly motivated to own end-to-end solutions. 

You will report to our VP, Strategy and Products

Responsibilities  

• Develop strong relationships with our client partners and gain their trust and develop their roadmap 
• Review the technology ecosystem and identify dependencies across systems 
• Make recommendations based on industry or channel best practices 
• Gather insights from user feedback or performance metrics and make recommendations on future optimizations 
• Facilitate the requirements gathering process with our clients and partners 
• Review analytics and performance data to gather insights and make recommendations 
• Define the measurable outcomes and acceptance criteria for incremental features 
• Definition of the goals, objectives & KPI’s for new projects/features 
• Create release notes and talk tracks on incremental value created during each release 
• Work with teams to story point planned features 
• Manage resourcing and capacity within team to ensure balanced assignment of stories. 
• Create a product road map based on vision 
• Manage the product backlog and prioritize them based on changing requirements 
• Oversee all stages of product creation including design and development 
• Develop user stories and acceptance criteria
• Familiarity with Workflow tools, reporting and creating dashboards
• Monitor and evaluate product progress at each stage of the process 
• Collaborate with the product team and end-users to deliver updates 
• Participate in Scrum meetings, sprint planning and any other applicable agile ceremonies.
• Create solutions with the clients and technical team
• Loyalty domain expertise

Qualifications

• Minimum 4 years in a Product Owner, delivery consultant or similar role
  • Minimum 2 years at an agency, consultancy, or similar environment
• Experience with Agile delivery methodologies 
• Familiarity with enterprise platforms such as Adobe, Salesforce or similar systems 
• Experience working in Commerce, DXP, CDP or automation tools 
• Experience presenting information to internal partners and external clients
• Experience eliciting and defining requirements 
• Experience leading a team 
• Work in and support a team environment across different time zones 
• Project management and technology skills 
• Proficiency in Jira and Confluence (or similar tools) 
• In-depth knowledge of Scrum and Agile Software Development Methodology 
• Working knowledge of product development architecture 
• Knowledge of user-centered design principles 

This position is remote friendly.

Additional Information

The anticipated salary range for this position is $59,000 - $96,025 / year.

Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit

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About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

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We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

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