Operations Support Technician I Job at Insight, Philippines

NmY4dWxod0xXWHBLWm05Sm5zZ0QxdVhLclE9PQ==
  • Insight
  • Philippines

Job Description

BASIC FUNCTION

This is an internal IT Operations role responsible for application patching and monitoring of Insight’s internal IT infrastructure.

What you'll do at Insight:

  • Monitor IT infrastructure utilizing multiple tools.
  • Utilize ITSM platform to manage and log all support issues.
  • Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.
  • Participate in application patching efforts.
  • Complete various MACD type requests.
  • Create and maintain IT support documentation including knowledgebase articles.
  • Work with application owners to facilitate patching schedule.

What you’ll need to join Insight

  • Bachelor's or Associate Degree in Information Technology
  • 2 years of technical phone support experience intermediate proficiency
  • 2 years of experience working with ITSM tools with intermediate proficiency
  • 1 year of vendor ticket management experience with basic proficiency
  • 2 years of experience working in an IT support role with intermediate proficiency
  • 2 years of experience working in an IT event handling/NOC role with intermediate proficiency
  • 2 years of experience supporting Windows server and workstation operating systems
  • 2 years of basic network support experience

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,  click here .

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at  insight.com

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Job Tags

Worldwide, Night shift,

Similar Jobs

Steadfast

Landscape Project Manager- Maintenance Division Job at Steadfast

The landscape maintenance Account Manager will be responsible for overseeing a client portfolio of commercial, multifamily properties...  ...services. The ideal Account Manager will be well versed in irrigation, horticulture and landscape/hardscape installation services. A... 

Stuart Country Day School

Middle School English Teacher (Leave Replacement) Job at Stuart Country Day School

 ...Stuart Country Day School of the Sacred Heart in Princeton, New Jersey, an independent, Catholic all-girls PS-12 Sacred Heart School with a mission to educate the whole child and inspire young women to lead lives of exceptional leadership and service, is searching for... 

Amentum

Airfield Management - (Air Traffic Control, Station) Job at Amentum

 ...Amentum is seeking an Airfield Management - (Air Traffic Control, Station)candidate for the North of Las Vegas, NV area . Knowledge of Air Force, DOD, and FAA flying directives; flight information publications, and NOTAM system is preferred. Knowledge of aircraft... 

RoseITCorp

UI Developer Job at RoseITCorp

UI Developer Location: Redmond, WA Duration: 18 months Client: Zen3/Microsoft. Only on w2 No C2C No Third-party Required: Good in problem-solving, basic knowledge in C#, good with React, Angular5 skills

Equus

Licensed Master Social Worker (LMSW) Job at Equus

 ...documentation, as applicable Conducts bio psychosocial assessment using approved questionnaires and techniques Conducts the Social Security Administration sequential evaluation process for determining disabilities Conducts mental health evaluations for customers...