Job Description

What you'll do at

Position Summary...

What you'll do...

We are seeking a customer-centric, analytical, and highly motivated research professional to join our Research Team. The Research Manager is responsible for cultivating and maintaining strong relationships with assigned accounts to drive a high level of customer satisfaction, successful product use and customer retention. You will serve as the primary research point of contact – focused on understanding customer success criteria, addressing questions, resolving issues, and serving as a trusted advisor.

For the right candidate, this is a career-defining opportunity to join us at a critical moment and have a significant impact. The ideal candidate should have a proven track record providing primary research expertise, account management, and outstanding communication skills.

About Data Ventures:   

Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empowers merchants and suppliers to make better, faster decisions for the business. 

What you’ll do:

• Serve as product ambassador, keen on educating prospects, customers and associates on the value and benefits of our primary research platform.
• Review all self-serve quantitative and qualitative survey submissions to support adoption of research best practices.
• Execute full-service research requests, from project intake to delivery of data, with guidance and support from team members.
• Build strong, long-term relationships with assigned accounts, help them with issues, consult on research needs, support annual research planning and continually delight them with a positive, customer-centric attitude.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Partner with other internal stakeholders on Customer Success initiatives to identify opportunities for improvement and provide recommendations for solutions
• Advocate on behalf of the client by identifying product development opportunities that reflect customer requests, industry, market, and competitor trends.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.

Who you are:

• Highly motivated, self-directed, solutions-oriented and possess a driven personality capability of working within tight deadlines.
• You are able and nimble – and can work in a “start-up” like environment embedded within our large Walmart international corporation.
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
• Data savvy with a strong attention to detail and accuracy.
• Passionate about market research, consumer insights, technology, and marketing

Minimum Requirements:

• Bachelor’s degree in relevant field.
• 3+ years of market research experience
• 3+ years of customer success and/or client-facing experience.
• Excellent written, verbal, presentation and phone communicate skills with the ability to adapt conversations for technical and non-technical audiences.
• Experience leading and managing end to end market research projects, including survey programming.
• Knowledge of SPSS and/or other quantitative reporting tools desirable.
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.

Position Location:

• Bentonville, AR OR Hoboken, NJ

• Flexible 5 days a week in the office (not a remote/virtual position)

Benefits & Perks:

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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Hoboken, New Jersey US-10279:The annual salary range for this position is $96,000.00-$186,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Job Tags

Holiday work, Permanent employment, Full time, Temporary work, Part time, Flexible hours,

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