About Us:
Ricci & Associates is dedicated to providing exceptional customer service and support to our valued clients. As an industry leader, we pride ourselves on our commitment to innovation, quality, and customer satisfaction.
Position Overview:
We are seeking a highly motivated and skilled Live Chat Support Representative to join our dynamic customer service team. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform. The ideal candidate is an excellent communicator with a passion for helping others and a knack for problem-solving.
Key Responsibilities:
Provide prompt, courteous, and accurate support to customers via live chat.
Handle multiple chat sessions simultaneously while maintaining high service levels.
Resolve customer inquiries and issues efficiently and effectively.
Guide customers through troubleshooting steps and provide product/service information.
Escalate complex issues to appropriate departments when necessary.
Maintain detailed and accurate records of customer interactions.
Collaborate with team members to improve overall customer satisfaction.
Stay up-to-date with product knowledge, company policies, and procedures.
Qualifications:
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field.
Excellent written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficient in using live chat software and other customer support tools.
Empathetic, patient, and able to remain calm under pressure.
Flexible to work various shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off and holiday pay.
Professional development and career growth opportunities.
A supportive and collaborative work environment.
...Responsibilities: SECURITY OFFICER The New School was founded by forward-thinking educators in 1919 to defy the intellectual constraints of a traditional college education. This is a Local 32BJ position subject to the terms and conditions agreed...
...Stanford students, the Stanford community (faculty, staff, and alumni), and members of our local community. JOB PURPOSE The Stable Hand is responsible for aiding in the overall operations of the Red Barn Student Equestrian Center, reporting to the General Manager....
...Massachusetts-based consulting firm specializing in providing Public Health design and implementation programming for local, regional and... ...the major duties outlined in this job description. Education : Masters degree in Public Health, Epidemiology, Informatics...
...Assistant Professor of Kinesiology Position Purpose New England College in Henniker, NH seeks to fill a full-time Assistant Professor of Kinesiology position to start fall 2025. This position is focused on undergraduate teaching, service and scholarship in the...
...Job Summary The Director of Public Safety is responsible for the strategic planning, development, and implementation of safety and security programs to protect patients, staff, visitors, and assets within the healthcare facility. This role ensures compliance with regulations...