Job Description

About us:

ECOWORKS HOMES INC. is a prestigious construction company specializing in eco-friendly, sustainable residential properties. We aim to revolutionize the housing sector by creating environmentally responsible, innovative homes, contributing to lasting change in communities.

The Opportunity:

We're now looking for a Live Chat Support Agent to provide excellent customer service and problem-solving solutions from the comfort of their own home. This entry-level position is the perfect opportunity for anyone looking to step into the world of customer support, learn valuable skills and make an impact.

Job Responsibilities:

• Provide timely, accurate and professional responses to customer inquiries through live chat.
• Resolve customer complaints or problems, escalate them if necessary.
• Identify and understand customer needs to provide appropriate solutions.
• Maintain customer records with accurate and current details.
• Work closely with other team members to improve customers' experiences and the company's reputation

Desired qualifications:

• Excellent written communication and interpersonal skills.
• Customer service orientation and ability to adapt/respond in different situations.
• Proficiency with computer systems, including CRM platforms and Microsoft Office Suite.
• Able to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent

Nice-to-haves:

• Prior experience in a customer support role.
• Experience working with remote teams.
• Availability to work flexible hours

Job Tags

Full time, Remote job, Flexible hours,

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