IT Help Desk - Part-Time Job at Technologix, Ruston, LA

NnY0dmxCb0tXbjFNWjIxSW04c0ExT25Lb0E9PQ==
  • Technologix
  • Ruston, LA

Job Description

Quarterly Part-Time in Ruston, LA - Entry Level

Open to current Louisiana Tech University students

Summary

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company's character and business.

IT Help Desk – Part-Time Technician Responsibilities

  • Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
  • Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
  • Complete remote troubleshooting through diagnostic techniques and pertinent questions
  • Discover the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unsolved issues to the next level of support personnel
  • Provide detailed information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on / escalate any client feedback or suggestions to the appropriate internal team
  • Identify and suggest possible improvements to procedures

IT Help Desk – Part-Time Technician Requirements

  • Actively pursuing a degree in Cyber Engineering, CIS, or related field
  • Some experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and solve basic technical issues
  • Proficiency in English
  • Excellent verbal and written communication skills
  • Customer-oriented and cool-tempered
  • Must be eligible to work in the US without sponsorship

Job Tags

Part time, Work at office, Remote work,

Similar Jobs

Swedish

Assistant Nurse Manager- Endoscopy Job at Swedish

 ...Description The Assistant Nurse Manager (ANM) is a professional Registered Nurse reporting to the unit director/manager who utilizes the nursing process to manage clinical and operational activities within assigned shift. The ANM is responsible for supporting the director... 

Centene Corporation

Health Coach - Wellness Job at Centene Corporation

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace... 

The Archetype Strategy

Data Center Technician Job at The Archetype Strategy

 ...Job Title: Data Center Technician Shift: Two Shifts Available. Day and Night Shift Job Overview: We are seeking a skilled and reliable Data Technician to join our team. The primary responsibilities for this role will include building data cabinets, racking... 

A-1 Locksmith

Locksmith Technician Job at A-1 Locksmith

 ...Join our dynamic and fast-growing team as a Mobile Locksmith Technician . We provide essential security services across residential, commercial, and automotive sectors. This hands-on role involves key duplication, lock repair, safe servicing, rekeying, master key system... 

Columbus Brewing Company

Beer Hall Dishwasher Job at Columbus Brewing Company

 ...The role of Beer Hall Dishwasher is responsible for ensuring that all items food and beverage items are cleaned properly and to the standards of the Health Department. The dishwasher and three-compartment sink will be utilized at all times.Responsibilities and expectations...