Job Description

Head of Agency Partnerships

Do you enjoy cultivating strategic relationships? Do you have a passion for or background in the e-commerce industry? If so, we want to hear from you. We’re seeking a Head of Agency Partnerships to build and reinforce relationships with our partners.

About Us:

ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members are based in Austin, TX. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.

What You'll Do:

The Head of Agency Partnerships will develop and nurture relationships with agencies, ensuring they are equipped to deliver exceptional shipping solutions to their clients. You will collaborate closely with our sales and marketing teams to create and execute strategies that enhance our market presence and drive revenue.

Your Impact:

• Build standard protocols, SLAs, and templates for partner agreements, commitments, and working relationships to drive consistency and predictability in our channel programs

• Establish short-term and long-term goals and performance metrics in line with partnership and company objectives

• Keep key partner stakeholders up-to-date on our product to ensure their teams understand our solutions, know how to position and promote them to their end customers

• Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships

Experience:

• 5+ years of experience in technical SaaS partnerships or channel sales, including at least 3 years specifically within the e-commerce ecosystem

• A proven track record of executing successful GTM plans in a partnerships/alliances role from start to finish

• Ability to negotiate & broker contracts is a must

• Ability to report up, down & to the side to ensure cross-functional communications are achieved; Primarily with Marketing & Sales

Tech-Savvy:

• You have an understanding of eCommerce & Shipping industry

• Ideally, you have a general understanding of API and related technology knowledge

Personality traits:

• Hold strong relationship-building skills and an entrepreneurial approach that leverages further opportunities

• High-energy self-starter with a can-do attitude, and ability to learn quickly and work in a fast-paced environment, while getting down in the weeds to get the job done

Attitude:  

• You're adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success

• Enjoy 22 days of PTO plus public holidays

• Benefit from 401k Match

• Medical, Dental, and Vision Insurance

• Maternity and Paternity Leave

Logistics:

• This is a full-time position working out of our Austin, TX office 2 days a week

• Compensation is based on experience

At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.

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