Job Description

Today the real estate closing process is confusing, complex, and filled with unfair costs to the consumer. These consumers are left without an advocate, nor do they feel like they know enough about the process to advocate for themselves. To make things worse, the real estate industry has been slow to deliver a customer-first experience or cost-saving automation, and homebuyers and sellers are left with piles of paperwork and fees they don’t understand. At Empora, we’re a team of technologists and real estate experts passionately delivering transparency, ease, and equity to this outdated, $36 billion industry.

Our mission is to make it easy to buy and sell real estate.

We are deeply connected to making the closing process fair, transparent, and empowering. We believe in fast delivery, smart implementation, and constant iteration to solve problems and delight customers. Empora team members enjoy significant autonomy while making meaningful impact through innovative technical solutions, and give individuals the power to drive their own projects and results. If you’re energized by the impact you can make at Empora, we’d love to talk to you! 

Location:  Pennsylvania (Pittsburgh, Philadelphia)

General Overview and Expectations

The Team Lead / Escrow Officer is responsible to work with their clients as the primary point of contact from file open, through close of escrow (the closing table), and ensures our Empora team makes the experience as easy, seamless, and fast as possible. We are looking for someone with an extreme ownership mindset who thrives on being in the driver’s seat when it comes to upholding a positive customer experience as well as maintaining the compliance and integrity required to facilitate one of the most important financial transactions our clients will experience. 

The right person for the role knows that delays and errors wreak havoc on a deal, so they are meticulous with every detail and strive for the highest level of accuracy, while keeping the deals moving quickly. They have high expectations of themselves and those around them and are eager to motivate their team to rise to the occasion when presented with solving challenges they are presented with. 

Day to Day Responsibilities

• Primary contact for our investor clients, responsible for day to day communications with investor clients, lenders, and other parties involved in the transaction

• Prioritize file management 

• Communicate and collaborate effectively with internal and external partners to ensure title transaction processes occur efficiently and accurately 

• Ensure exemplary customer service in every interaction and transaction. 

• Maintain high quality standards in all aspects of title and escrow processes

• Ensure all transactions and processes are compliant with legal and company standards 

• Communicate with lenders and prepare Closing Disclosures or Settlement Statements for purchase and refinance transactions

• Calculate premiums, closing costs, mortgage tax, and recording fees

• Prepare all relevant documents for closing including CPLs, deeds, affidavits, escrow agreements, etc.

• Confirm signing authority and signature blocks from entity documents

• Review of all title clearance documentation for sufficiency

• Receipt and book funds, balance files, prepare disbursement

Role Requirements & Qualifications

• An insatiable desire to challenge and change the status quo in the title industry

• At least 5 years of experience as an escrow officer, including multi-state or national experience in purchase and refinance transactions involving investors

• Familiarity with assignment contracts, transactional funding, double closings, title abstracts and chain of title, legal descriptions, surveys, lien searches, property taxes, probate, bankruptcy documents, commitments, endorsements, and title policies

• An understanding of state-to-state requirements and variances. 

• Ability to accurately analyze and evaluate documents as they relate to the title

• Operation with a sense of timeline urgency toward desired closing dates; ownership mindset and exceptional problem solving skills. 

• A “quarterback” mentality to collaborate with appropriate parties in the spirit of issue resolution that ultimately gets the client to the closing table. 

• Resident escrow officer and/or title insurance license is a plus, any additional non-resident escrow officer and/or title insurance license an added plus

Why you’ll love working here: 

Empora offers a unique opportunity to have a significant impact on our product and the trajectory of our company, as well as meaningful growth opportunities for our team members. We are passionate about creating an environment where you can do work you're extremely proud of with a team of high-caliber individuals.

Additionally, you'll enjoy these benefits!

• Competitive compensation

• Comprehensive medical, dental, and vision coverage and HSAs (we cover 100% of employee premiums and 75% of dependent premiums)

• Short and Long Term Disability coverage, and Basic Life Insurance

• Paid parental leave

• Flexible vacation policy

• Technology and office setup provided so you can do your best work

• Monthly phone and internet stipend

• 401(k) matching

This position requires the final candidate to successfully pass an E-Verify check

Empora Title is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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