Job Description

Why we need you
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will evaluate customer calls and match the right technician to every job.
Location: Martinsburg, WV  

What We Offer:  

• Competitive pay $18 - $20 Hourly
• Medical Insurance -- we pay 100% for your insurance for health. We also offer vision and dental insurance.
• Retirement plan with a company match.
• A family. This is last on the list because it’s most important . We care about our team, and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Johnson & Johnson Heating and Air Conditioning. 

Responsibilities:  
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional. 
• Update customers throughout the day on the technician’s progress. 
• Navigating customer's questions and concerns and seeking resolutions to high level challenges.
• Providing exceptional administrative support and being the "go to person" for the Service   Manager. 
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience. Experience with Customer Service supporting all clients.
Required Skills:  

• High School Diploma or equivalent
• 2 plus years of customer service experience
• Minimum 1 year experience dispatching in service industry

Preferred Skills:  

• Self Starter with the ability to stay on task without direct supervision
• IT competent, previous experience with Microsoft Office.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude on life.

We are an equal opportunity employer 

 

Job Tags

Hourly pay, Full time, Immediate start, Flexible hours,

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