Job Title
ProMedica Call Center Representative - ProMedica Call Center - Part Time - Variable
Category
Administrative and Office
Organizational Unit
ProMedica -> ProMedica Physician Group -> ProMedica Call Center (1055)
Location
Toledo, OH 43607-1037 US (Primary)
Job Description
Being a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region’s most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission: the health of our communities.
Summary
The Call Center Representative (CCR) establishes the first impression to ProMedica customers. Creates and facilitates coordination of services and referrals as requested by physicians, hospitals, and other health care professionals or entities to provide quality care to patients. The Call Center Representative also serves as a liaison in coordinating communication of patient status and treatment to referrals received from the region and locally.
Scope
This position reports directly to the ProMedica Call Center Team Leader. No positions report to this position.
Principal Accountabilities
Job Requirements
Education
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Non-Exempt
Job Type
Part Time
Budgeted Hours / Pay Period
40
Shift Type
Variable
Shift Hours
8 hours
Weekends
On-call Requirements
Additional Schedule Details
Week 1 -Sun 1100-2030, Mon 1600-2130, Thurs 1600-2130 Week 2-Thurs. 1600-2130, Fri. 1600-2130, and Sat. 11-2030.
About the Company:
ProMedica -> ProMedica Physician Group -> ProMedica Call Center (1055)
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